At DeshiShop.ch, customer satisfaction is our top priority. We take great care in selecting, packaging, and delivering our products to ensure the highest quality. However, if you receive a defective or damaged product, we are here to make it right.
✅ Return & Refund Eligibility
We only accept returns and offer refunds for products that are defective or damaged upon arrival.
To be eligible:
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The issue must be reported within 48 hours of receiving the order.
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The item must be unused and in its original packaging.
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Clear photos or videos of the defect or damage must be provided for verification.
❌ Non-Returnable Items
Please note that the following items cannot be returned or refunded:
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Perishable goods such as frozen fish or fresh food
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Opened or used items
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Products returned without prior contact or approval
💬 How to Request a Refund or Return
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Contact us within 48 hours of delivery at info@deshishop.ch
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Provide your order number, a brief description of the issue, and photo/video evidence.
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Once your claim is approved, we will guide you through the next steps.
💸 Refund Process
If your return is approved, we will initiate a refund to your original method of payment. Please allow 5–7 business days for the refund to be processed.
If you have any questions, feel free to reach out. We’re always here to help!
DeshiShop.ch – Bringing Local Taste to Your Doorstep.